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Description
We are looking for a Customer Delivery Operative – HGV Class 2 to deliver goods to customers, whilst also providing an excellent customer service experience. Are you looking to become a part of a team that is transforming customer experience in a growing industry?
In this role, you will:
- Take pride in being responsible for ensuring customers receive the hire equipment they have ordered or collected, on time and in a positive, friendly manner
- Ensure we meet our target of 98% on-time delivery
- Resolve problems promptly, communicating with customers and colleagues as needed
- Load and unload THX’s hire equipment using appropriate lifting equipment and manual handling techniques
- Follow safe working processes while driving and loading/unloading.
YOU MAY ALSO:
- Communicate with colleagues in other departments to ensure customer requirements are met
- Operate THX’s delivery IT system, updating the system data and taking pictures of equipment
- Raise issues and opportunities to improve the THX operations
- Identify sales opportunities while travelling and report these back to the sales team
- During quieter periods, you may be required to support our Warehouse and/or Workshop department.
The full-time schedule ranges from start times between 5:00am-7.30am, Monday to Friday.
Requirements
IT IS ESSENTIAL THAT YOU HAVE:
- Experience in providing excellent customer service
- A valid, clean UK HGV Class 2 licence and up-to-date CPC
- Experience in driving and delivering goods
- Familiarity with IT and navigation systems.
You will also ideally have a current IPAF licence.
Benefits
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities. Benefits include:
- Recharge with 25 Days Holiday (with Bank Holiday’s on top).
- Need a little more time off, or would extra cash suit you better? Our Annual Leave Buy & Sell Scheme gives you the flexibility to choose what works best for you each year.
- Looking after your future with a Company Pension.
- Special recognition and rewards incentives.
- Employee Assistance Programme
- A great opportunity to join an expanding team.
- Paid overtime.
- Free on-site parking.
- Good quality PPE and uniform provided.