Hello there! Infrrd here.
Haven't heard of us? No problem. First off, it's pronounced In-fur-d.
We are a leading Enterprise AI and Intelligent Document Processing (IDP) company helping global organizations automate document-heavy workflows across mortgage, insurance, construction, and manufacturing.
We are looking for a Subject Matter Expert (SME) – US Mortgage Underwriting. As our go-to authority on underwriting and QC, you will work directly with US lender and servicer clients and guide our product, AI, and operations teams. This role is ideal for a seasoned underwriter who is as comfortable on a client call as deep in a loan file.
Key Responsibilities
- Lead client discovery sessions, workshops, and business reviews, and build trusted relationships with underwriting, QC, and compliance leaders
- Turn client guidelines, overlays, and QC checklists into clear requirements for product and delivery teams
- Handle client escalations and guideline-interpretation questions, and support pre-sales, demos, and RFPs
- Act as the final authority on complex underwriting and QC decisions across VA, FHA, and Conventional loans
- Audit pre- and post-closing QC reviews for accuracy and root cause, and flag recurring defect patterns
- Define extraction fields, validation rules, and edge cases for mortgage documents, and review AI output for accuracy
- Track regulatory and guideline updates (VA, HUD, GSE, TRID, ATR/QM), support audits, and train internal and client teams
Must-Have Qualifications
- Bachelor's degree in Finance, Business, or a related field
- 7+ years in US residential mortgage underwriting and/or post-closing QC across VA, FHA, and Conventional loans
- Proven client-facing experience with US clients, including handling escalations
- Expert knowledge of VA Pamphlet 26-7, HUD 4000.1, and the Fannie Mae/Freddie Mac guides
- DE certification (FHA) and VA SAR, or equivalent
- Experience with Encompass, ACES, DocMagic, Calyx, or similar platforms
- Excellent communication skills and flexibility to overlap with US business hours
Good-to-Have Skills
- USDA, Jumbo, and Non-QM knowledge, plus familiarity with TRID, ATR/QM, ECOA, and RESPA
- CMB or similar certification
- Experience in mortgage tech, SaaS, consulting, or customer success
- Exposure to AI/IDP automation or to writing business requirements
- HUD/VA audit or investor QC experience
- Excel/Power BI reporting, or a Six Sigma/Lean background
Looking forward to speaking with you!
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