Senior Technical Program Manager

Company Introduction  

We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did I ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce.   

We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day.  

Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world. 

Role Overview 

As a Senior Technical Program Manager, you will work closely with members of multiple business teams to help define, streamline, design and analysis data to build business requirements and then work with Global Technology Services teams to articulate requirements, further perform functional & technical data & system analysis, drive engineering to implementation. 

In addition, the ideal candidate must possess a high degree of collaborative skills, and the ability to communicate effectively on many levels. 

What You Will Do 

• Strong functional & technical analytical & design capability to understand Common & shared platforms, infrastructure, & services with underlying data 
• Should be able to dive deep to come up with new service & infrastructure scenarios that helps solving systems bigger problems by simplifying our services & infrastructure and help increase productivity & efficiency or every system and service in the company 
• Strong blend of technical, business, and program management experience that enables seamless communication across teams, project execution and great customer reach 
• Own, manage and deliver multiple large scale, complex programs across organizations with ease of simplicity, taking teams along to the path of success 
• Creates, evolves, and communicates specifications for feature areas that enable cohesive, compatible, iterable scenarios that span multiple feature teams and enable a durable multi-year vision 
• Should be able to come up with scenarios and business requirements by analyzing data and business needs 
• Identify, Propose and Implement ongoing data strategy and drive data quality improvements 
• Establishes, enables and improves systems to manage product feedback from customers to resolve issues 
• Reviews and contributes to ecosystem design 

Basic Qualifications 

• At least 13 to 15 years of related work experience. 
• Expert‐level knowledge of project and change management, methodologies, techniques, processes (e.g., Project and Portfolio Management Methodology – PPM) 
• Budget, cost and profitability management skills 
• Solid Data Center, Compute & Network Infrastructure and IT service delivery experience 
• Flexible, adaptable and resourceful when managing changing timelines and multiple deliverables 
• Demonstrated ability to plan and execute technology projects and system implementations effectively 
• Management skills with demonstrated experience in managing multiple projects simultaneously 
• Motivated to build relationships at executive levels with technology, solutions, customers and vendor groups 
• Ability to prioritize competing responsibilities in a matrixed environment 
• Proven problem solving and negotiation skills in multi-party situations 
• Exceptional communication skills, executive presentation skills, relationship building skills and the ability to influence at all levels of the organization 
• Excellent cross-group collaboration and communication skills 
• Strong problem-solving skills, analytical capabilities, and attention to detail 
• Strong cultural change management experience 

Preferred Qualifications 

• Experience in one or more of the following areas: data center or network infrastructure program/ project management or related technical field. 
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership. 
• PMP or PgMP highly desired 
• Knowledge of resource management tools 
• Ability to influence without authority 

Type of work model

• Hybrid / Onsite / Remote working

Our Hybrid work model: Coupang hybrid work model is designed to enable a culture of collaboration that acts a catalyst to enrich the experience of employees. Employees are required to work at least 3 days in the office per week, with the flexibility to work from home 2 days a week, depending on the role requirement. Some businesses may require more time in office due to nature of work.

Details to consider

• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. https://privacy.coupang.com/en/land/jobs/