Principal, Account Management (Marketplace)
Job description
公司介紹:
Coupang酷澎正在改變顧客的日常生活，我們的願景是創造一個讓人們不禁自問：「沒有Coupang酷澎，怎麼生活?」的世界。 Coupang酷澎創立的初衷是渴望把購物、飲食和生活變得比以往更便利。秉持初心，我們正在顛覆數十億美元規模的商業模式。作為全球發展最快速的零售公司之一，我們在商業界樹立了可靠的聲譽和存在。 擁有新創公司的文化，配上大型全球上市公司的資源優勢，這使我們能夠持續創新和快速推出新服務。在Coupang酷澎的每一天都令人振奮，你可以發揮創造力，親身參與、見證自己和團隊的成長。 我們的使命是打造商業的未來，挑戰傳統，突破極限。如果你渴望在不斷變化的高科技世界中創造影響力，那麼現在就加入我們吧。
職位概述（Role Overview）
身為 Coupang Marketplace 的 Account Manager（Marketplace），您將負責管理並拓展平台上的策略型賣家夥伴關係。您將與重要商家密切合作，推動商品品類擴充、提升產品競爭力、優化平台經營績效，並最終加速業務成長。
理想人選需具備扎實的電商客戶管理經驗、數據分析思維，以及能夠將平台洞察轉化為具體成長策略的能力，協助賣家提升業績表現。
工作內容（What You Will Do）
主要職責（Key Responsibilities）
- 策略性業務成長管理（Strategic Growth Management）
- 與大型賣家建立深度合作關係，協助其擴大商品品項（Selection）及平台曝光度。
- 透過商品規模擴張與流量提升，進一步帶動顧客評論數量及長期回購率成長。
- 商品曝光優化（Visibility & Exposure Optimization）
- 協助賣家善用平台流量資源與曝光工具。
- 提供商品曝光建議，爭取首頁推薦、每日特價專區（Daily Deals）、重點品類頁面等高流量版位。
- 數據驅動的定價策略（Data-Driven Pricing Strategy）
- 運用平台內部數據分析市場競爭狀況。
- 提供最佳化定價建議，以提升銷售量並增加獲得優質曝光版位的機會。
- 賣家經營健康度管理（Portfolio Health & Eligibility）
- 持續監控賣家營運績效。
- 確保商品符合平台推廣活動資格，例如達成特定銷售量、維持足夠庫存水位等條件。
- 物流與履約顧問（Logistics & Fulfillment Advisory）
- 指導賣家符合平台物流與配送標準。
- 協助導入免運費（Free Shipping）等消費者偏好的配送模式，以提升商品曝光及轉換表現。
必備資格與技能（Required Qualifications & Skills）
- 電商平台經驗（Marketplace Expertise）
- 具備豐富的電商平台客戶管理經驗。
- 曾成功經營並擴大高交易量賣家帳戶規模，具備可驗證的業績成果。
- 平台演算法理解（Algorithmic Proficiency）
- 深入了解電商平台推薦機制與搜尋演算法。
- 熟悉影響商品曝光及流量分配的各項平台邏輯。
- 營運執行能力（Operational Agility）
- 能獨立管理複雜促銷活動週期。
- 包含活動規劃、條件設定、即時績效追蹤，以及活動結束後的成效分析與優化。
- 數據分析思維（Analytical Mindset）
- 能透過價格競爭力、出貨效率、庫存健康度等關鍵指標評估商家經營表現。
- 善於運用數據洞察發現問題並提出改善方案。
- 跨部門與客戶溝通能力（Stakeholder Communication）
- 具備優秀的溝通與影響力技巧。
- 能清楚說明平台政策、作業流程及規範，並協助賣家順利完成內部審核與營運流程。
招募流程：
申請資格審核 – 電話面試 – 現場(或線上面對面)面試 – 錄取通知 招募流程實況可能因職缺而異，亦可能因為時程安排或其他原因變動 將透過應徵者在申請階段提供的電子郵件，告知面試時程和結果
注意事項 ：
若所有職缺皆招募完成，本公告可能在所示截止日期前關閉
若應徵者在申請過程中提供假造資訊，酷澎有權收回錄取通知
酷澎不會歧視殘障人士或退伍軍人，對所有應徵者都提供平等的競爭機會
Company Introduction:
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview:
As an Account Manager (Marketplace), you will be responsible for managing and growing strategic seller partnerships within Coupang Marketplace. You will work closely with key merchants to drive assortment expansion, improve product competitiveness, optimize marketplace performance, and ultimately accelerate business growth.
The ideal candidate possesses strong eCommerce account management experience, a data-driven mindset, and the ability to translate marketplace insights into actionable growth strategies for sellers.
What you will do?
Key Responsibilities
- Strategic Growth Management: Partner with large sellers to increase selection and exposure on the platform, which in turn will drive customer reviews and long-term repeat purchase rates.
- Visibility & Exposure Optimization: Advise sellers on utilizing platform-driven exposure tools to feature products in high-traffic areas such as the site homepage, daily deal sections, and specialized category pages.
- Data-Driven Pricing Strategy: Leverage internal marketplace data to recommend optimized pricing levels that are predicted to drive maximum sales volume and improve eligibility for premium site placement.
- Portfolio Health & Eligibility: Monitor seller performance to ensure products meet essential benchmarks, such as maintaining specific recent sales volumes and stock levels required for promotional eligibility.
- Logistics & Fulfillment Advisory: Guide sellers on shipping standards, including the implementation of free shipping models which are preferred by customers and often serve as a prerequisite for enhanced platform exposure.
Required Qualifications & Skills
- Marketplace Expertise: Extensive experience in eCommerce account management, with a proven track record of scaling high-volume seller accounts.
- Algorithmic Proficiency: Deep understanding of how personalized discovery algorithms and internal marketplace logic dictate product visibility to potential buyers.
- Operational Agility: Ability to manage complex promotional lifecycles, from initial selection and condition setting to real-time performance tracking and post-promotion analysis.
- Analytical Mindset: Strong ability to evaluate business performance based on price competitiveness, fulfillment speed, and inventory health.
- Stakeholder Communication: Excellent interpersonal skills to provide clear guidance on platform policies and help sellers navigate internal review processes.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: