Nu serves more than 140 million customers, guided by a mission to fight complexity and empower people. The company has been leading an industry transformation through innovative products and human-centered services.
Proprietary technology and data at scale power Nu’s digital platform, built to promote financial access, advancement, and transparency. Its business model thrives on customer love and lower costs, feeding a flywheel of growth and profitability.
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About the role
We are seeking a Senior Researcher to influence strategic product and experience decisions through insightful research.
Responsibilities
Plan, execute, and analyze both qualitative and quantitative research to inform product and design decisions.
Proactively identify research opportunities autonomously based on product strategy and business goals, ensuring insights align with key company priorities.
Work closely with cross-functional teams/peers — Product Managers, Product Designers, and Business Analysts (BAs) — to influence product strategy, business decisions, and design directions, as well as define the Research Roadmap.
Facilitate workshops to identify issues and guide stakeholders towards solutions.
Present findings to stakeholders, providing actionable feedback to enhance collaboration.
Foster a collaborative environment, integrating diverse functions into decision-making and participating in interdisciplinary initiatives.
We are looking for professionals who
Are people with disabilities (PwD);
Have intermediate to advanced proficiency in qualitative and quantitative research methods.
Have experience utilizing diverse data sources and articulating results effectively.
Have the capability to deliver actionable insights through hypothesis-driven research.
Have proven experience managing complex projects with varying levels of ambiguity.
Benefits
Chance to earn Equity at Nubank;
Meal/Food Card (Meal Voucher and/or Food Voucher)
Commuting benefit (Transportation Voucher)
NuCare – Psychological, Financial, and Legal Assistance Program
Life insurance
Health plan
Dental plan
NuLanguage – Language Course Program
Nucleo – Our course learning platform
Extended parental leave
Childcare assistance
Work-from-home subsidy
Gym partnerships
30 days of paid vacation
Relocation Assistance Package, when applicable.
Work model for this position
Hybrid (2 to 3 times per week)
Our hybrid model requires coming into the office at least twice a week, on strategic days set to maximize connection and collaboration among teams. For more details, visit https://building.nubank.com/pt-br/nu-trabalho-hibrido-modelo/
Our recruitment process may involve the use of artificial intelligence–enabled tools, such as automated interview transcription and analysis, to support the evaluation process. Artificial intelligence is not used to make final hiring decisions; all decisions are made by human reviewers.
To maintain a consistent and fair process for every candidate, Nu does not provide individualized technical feedback. See how our policy works here