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Description
We are looking for a Customer Delivery Operative – HGV Class 2 to deliver goods to customers, whilst also providing an excellent customer service experience. Are you looking to become a part of a team that is transforming customer experience in a growing industry?
In this role, you will:
- Take pride in being responsible for ensuring customers receive the hire equipment they have ordered or collected, on time and in a positive, friendly manner
- Ensure we meet our target of 98% on-time delivery
- Resolve problems promptly, communicating with customers and colleagues as needed
- Load and unload THX’s hire equipment using appropriate lifting equipment and manual handling techniques
- Follow safe working processes while driving and loading/unloading.
YOU MAY ALSO:
- Communicate with colleagues in other departments to ensure customer requirements are met
- Operate THX’s delivery IT system, updating the system data and taking pictures of equipment
- Raise issues and opportunities to improve the THX operations
- Identify sales opportunities while travelling and report these back to the sales team
- During quieter periods, you may be required to support our Warehouse and/or Workshop department.
The full-time schedule ranges from start times between 5:00am-7.30am, Monday to Friday.
Requirements
IT IS ESSENTIAL THAT YOU HAVE:
- Experience in providing excellent customer service
- A valid, clean UK HGV Class 2 licence and up-to-date CPC
- Experience in driving and delivering goods
- Familiarity with IT and navigation systems.
You will also ideally have a current IPAF licence.
Benefits
THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities. Benefits include:
- Recharge with 25 Days Holiday (with Bank Holidays on top)
- Looking after your future with a Company Pension
- Special recognition and reward incentives
- Oh, and not forgetting, fully stocked food and drink cupboards – delicious.
- THX Values: As a family-centred business, people are at the heart of everything we do. We’re proud to have a strong commitment to our team because we know that the success of any company depends on the people behind it. That’s why we make sure our employees feel valued, supported, and given every opportunity to grow.
- We believe that a diverse team is a strong team. We’re dedicated to building an inclusive workplace where everyone feels welcome, respected, and able to thrive.
- Alongside a competitive benefits package and great opportunities for career development, we’ve built a friendly, collaborative culture that reflects our core values (Humility Innovation Refreshing Energetic). These values guide how we work, how we treat each other, and what it means to be part of THX: a high-performing team that’s always learning, innovating, and focused on leaving people feeling good.
- Competitive Salary
- Recharge with 25 Days Holiday (with Bank Holiday’s on top).
- Looking after your future with a Company Pension.
- Special recognition and rewards incentives.
- An Employee Assistance Programme
- A great opportunity to join an expanding Company.
- Free on-site parking.