Bilingual Field Manager
Location: Regional / Field-Based
Employment Type: Full-Time
About the Role
We are looking for a hands-on and results-driven Field Manager to support the execution of retail programs across an assigned region. This role is responsible for leading Team Leads (TLs), ensuring consistent field execution, and driving performance against established targets and KPIs in French and English.
Working closely with the Account team, you will focus on coaching, execution, and operational consistency, ensuring that field teams are set up for success and delivering against program expectations.
What You’ll Be Responsible For
Team Leadership & Support
- Lead and support Team Leads (TLs) in managing their Sales Experts (SEs)
- Conduct regular check-ins, team calls, and 1:1s with TLs to review performance and provide guidance
- Reinforce accountability, ensuring TLs are effectively managing and coaching their teams
- Foster a positive, high-performance team culture across the region
Sales Performance & Execution
- Support the delivery of regional sales targets and KPIs by ensuring strong execution at the field level
- Monitor performance metrics and identify gaps, working with TLs to implement corrective actions
- Reinforce consistent tracking and completion of daily reports and performance data
Training & Coaching
- Provide ongoing in-field coaching through ride-alongs and field visits
- Support onboarding and training of TLs and SEs to ensure alignment with program standards
- Reinforce best practices in selling, customer engagement, and execution
Field Operations & Oversight
- Ensure field teams are executing call plans, visit schedules, and operational standards consistently
- Support scheduling, route planning, and territory coverage to ensure optimal execution
- Assist in managing field logistics, including tools, materials, and inventory as needed
- Monitor compliance with company policies, procedures, and client expectations
Escalations & Stakeholder Support
- Support resolution of field-level issues, including retailer concerns and operational challenges
- Escalate complex or high-impact issues to the Senior Field Manager as needed
- Support Team Leads in strengthening relationships with retail partners
Reporting & Communication
- Maintain accurate and timely reporting of field activity, performance metrics, and program updates
- Share insights and feedback from the field with leadership to support continuous improvement
- Ensure clear and consistent communication across Team Leads, field teams, and management
What You Bring
- 2–4 years of experience in retail, field operations, or team leadership
- Experience leading or supporting field-based teams
- Strong understanding of sales execution and KPI-driven environments
- Proven ability to coach and develop team members
- Strong communication and organizational skills
- Ability to operate in a fast-paced, field-based environment
- Proficiency in Microsoft Office
Additional Requirements
- Access to a reliable vehicle (required)
- Willingness to travel within assigned region
- Criminal background check required
Why Join Us
- Opportunity to grow within a structured field leadership model
- Hands-on experience in leading retail and field execution
- Ongoing coaching and development opportunities
- Competitive compensation package
About Brand Momentum
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.
Our Commitment
- Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
- Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
- Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
- Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
- Diversity and Inclusion:
We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.
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