Customer Success Manager
Job description
About the Role
Join a customer success team supporting small and midsize retail and e-commerce clients using AI-powered shopping tools. You will help clients get value from the product, share feedback with Product, and gradually take ownership of a growing portfolio.
What You'll Do
Respond to client questions by email and in meetings with a helpful, solutions-oriented approach.
Guide clients in using AI chat and voice tools to support shoppers and configure their product settings in the back end.
Adapt explanations to clients with different levels of technical experience.
Share structured customer feedback and product improvement ideas with the Product team.
Support sales colleagues with product capability reviews and scoping potential upsell proposals.
Monitor account health, identify expansion opportunities, and gradually own larger projects and client relationships.
What We're Looking For
0 to 2 years of professional experience, including experience in a client-facing support role.
A degree in business, business information systems, industrial engineering, or a related field.
Experience with Google Workspace, Slack, and HubSpot, and familiarity with AI tools such as Claude and Gemini, including prompting.
Interest in digital products, AI, and back-end systems; experience with SaaS or technology is helpful.
Native-level or C2 German and strong written and spoken English.
A customer-focused, empathetic communicator who works proactively and in a structured way.
Compensation & Benefits
Visa sponsorship is not available.
Location
Remote within Germany, with a hybrid option in Cologne, North Rhine-Westphalia.