Job Description
We are seeking a dedicated Customer Service Representative to join our team in Pt. Pleasant, United States. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with professionalism and empathy.
- Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
- Handle customer complaints and concerns with patience and understanding
- Process orders, refunds, and exchanges accurately
- Maintain up-to-date knowledge of products, services, and company policies
- Collaborate with other departments to resolve complex customer issues
- Document customer interactions and update customer records in the CRM system
- Identify and escalate priority issues when necessary
- Provide feedback to management on recurring customer issues or concerns
- Participate in ongoing training to enhance customer service skills and product knowledge
- Contribute by making food with the shift runner or manager
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and basic computer skills
- Ability to remain calm and professional in high-pressure situations
- Excellent listening skills and ability to empathize with customers
- Flexibility to work in a fast-paced, dynamic environment
- Strong time management and multitasking abilities
- Positive attitude and commitment to delivering exceptional customer service
Additional Information
MUST HAVE EXPERIENCE WITH DOMINOS OR AT A PIZZERIA