Customer service rep

Job Description

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Old Bridge, United States. As a vital member of our organization, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer inquiries via phone, email, and chat in a prompt and professional manner
• Address customer concerns and complaints with empathy and patience, striving for first-contact resolution
• Provide accurate and detailed information about our products, services, and company policies
• Process orders, returns, and exchanges efficiently and accurately
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain comprehensive records of customer interactions and transactions
• Collaborate with team members to continuously improve customer service processes
• Stay up-to-date on product knowledge and company policies
• Meet or exceed customer satisfaction and performance metrics
• Participate in ongoing training and development programs to enhance customer service skills

Qualifications

• Excellent verbal and written communication skills, with the ability to articulate information clearly and concisely
• Strong problem-solving abilities and keen attention to detail
• Active listening skills and the patience to handle customer concerns with empathy
• Proficiency in customer service software and basic computer skills
• Ability to multitask and manage time effectively in a fast-paced environment
• High school diploma or equivalent
• Previous customer service experience preferred
• Flexibility to work various shifts, including weekends and holidays, as needed
• Strong organizational skills and the ability to prioritize tasks efficiently
• Enthusiasm for delivering exceptional customer experiences and building positive relationships
• Ability to remain calm and professional under pressure
• Basic math skills for processing transactions and handling account-related inquiries

Additional Information

· Depth perception

· Ability to differentiate between hot and cold surfaces

Temperaments

· The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions

Physical Requirements including, but not limited to the following:

Standing

· Most tasks are performed from a standing position

Walking

· For short distances for short durations

Lifting

· Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck

· Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'

· Cases are usually lifted from floor and stacked onto shelves up to 72high

Carrying

· Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves

· Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store

· Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray

Pushing

· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push

· Trays may also be pulled

Climbing

· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance

Stooping/Bending

· Forward bending at the waist is necessary at the pizza assembly station

· Toe room is present, but workers are unable to flex their knees while standing at this station

· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day

· Forward bending is also present at the front counter and when stocking ingredients

Crouching/Squatting

· Performed occasionally to stock shelves and to clean low areas

Reaching

· Reaching is performed continuously; up, down and forward

Hand Tasks

· Eye-hand coordination is essential; use of hands is continuous during the day

· Frequently activities require use of one or both hands

· Shaping pizza dough requires frequent and forceful use of forearms and wrists